Task Analysis
Break down user tasks into steps to understand workflows and identify optimization opportunities.
Research Classification
Research Type
Attitudinal Behavioral
Behavioral: Focuses on what people do: their actual behaviors and actions.
Data Type
Qualitative Quantitative
Qualitative: Collects non-numerical data like observations, interviews, and open-ended responses.
Requirements
Budget
mediumModerate investment needed
Timeline
medium2-4 weeks
Team Size
smallWorks with 2-3 people
Research Goals
exploratory usability
Pros & Cons
Pros
- ✓ Provides detailed understanding of user workflows
- ✓ Identifies inefficiencies and pain points
- ✓ Helps prioritize feature development
- ✓ Creates shared understanding of user processes
Cons
- × Can be time-consuming for complex tasks
- × May not capture all edge cases
- × Requires access to users or domain experts
- × Tasks may change over time
Use Cases
Example Scenario
Breaking down the process of filing an insurance claim to identify steps that can be simplified or automated.
Additional Applications
- • Workflow optimization
- • Process documentation
- • Training material development
- • Feature requirements