Task Analysis
Break down user tasks into steps to understand workflows and identify optimization opportunities.
Budget
mediumTimeline
mediumTeam Size
smallGoals
exploratory usability
Pros
- ✓ Provides detailed understanding of user workflows
- ✓ Identifies inefficiencies and pain points
- ✓ Helps prioritize feature development
- ✓ Creates shared understanding of user processes
Cons
- × Can be time-consuming for complex tasks
- × May not capture all edge cases
- × Requires access to users or domain experts
- × Tasks may change over time
Example Use Case
Breaking down the process of filing an insurance claim to identify steps that can be simplified or automated.
Additional Use Cases
- • Workflow optimization
- • Process documentation
- • Training material development
- • Feature requirements